All orders are typically delivered within 2 weeks. We carefully prepare and package every item to ensure it arrives safely.
Do you deliver across the UK?
Yes! We deliver throughout London and the wider UK. For specific delivery requirements or multiple locations, contact us for personalised assistance.
Can I return an item if I change my mind?
Items can be returned within 14 days of receipt, provided they are in original condition and packaging. Custom or made-to-order products may not be eligible for return.
What happens if my item arrives damaged?
If a product arrives damaged or faulty, contact us immediately with photos and order details. We will arrange a replacement or full refund.
What payment methods do you accept?
We accept:
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Credit and Debit Cards (Visa, Mastercard, Amex)
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PayPal
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Bank Transfer (for larger orders)
Are your tiles suitable for wet areas?
Yes, our porcelain and ceramic tiles are water-resistant and suitable for bathrooms, kitchens, and other high-moisture areas.
Can I get advice on choosing the right tiles or bathroom products
Absolutely! Our team can guide you in selecting tiles, basins, vanity units, and storage solutions to suit your space and style.
Do you offer custom sizes or bespoke products?
Some products, such as large-format porcelain slabs or display units, may be available in bespoke sizes. Contact us to discuss your requirements.
How can I track my order?
Once your order has been dispatched, you will receive a tracking email to monitor your delivery from dispatch to arrival.
Can I visit a showroom or view products in person?
Currently, we operate primarily online. For advice or detailed product information, our team is available via email or phone.